What else can I expect from PlanetHospital?
When you contact PlanetHospital the first person you speak to is a doctor not a salesperson or a glorified travel agent. While the PlanetHospital Doctor (PD) cannot provide you with medical advice, they can talk to you about your procedure, answer questions about the surgeons, facilities, and countries, and advise you on what medical records you will need so that the cosmetic surgeons can provide you with an accurate quote.
Once you send your medical data, a Case Manager will take over and arrange all the logistics for you and then when you arrive at your destination, a PlanetHospital Concierge is there to greet you from the moment you land to the moment you leave. PlanetHospital also uses state of the art technologies to help you maintain your privacy and communicate with your PlanetHospital team, with overseas surgeons, and upload your medical records safely and securely.
Concierge services and dedicated travel desk
One of the main values of the PlanetHospital service is the in-country support (the concierge). When you book your trip with PlanetHospital you not only receive excellent customer service and support while you are home, but you also have a dedicated concierge who lives near the hospital you are going to and is there to help you during your stay. Some of the duties of the concierge are as follows:
- Contact client prior to arrival to discuss the country they are visiting
- Arrange pick up from airport (and special transport if required)
- Meet client at the hospital, take care of client's companion
- Intervene in the event of any dispute with hospital
- Contact family members in case of emergency and arrange their transport
- Arrange for aftercare while in country
- Arrange to drop off at airport
- Liaise between the countries and PlanetHospital
- Shopping and site-seeing arrangements can be made as needed for additional fees
- Frequent visits to the hospital to check up on you and your companion
- Provide you with a cell phone for your use while you are in a foreign country
In addition to the concierge service, PlanetHospital also have an in-house travel expert who will take care of your flights and hotel bookings, prepare your itineraries and communicate special needs for your flight. This person will also re-route you in case you need to stay longer.